Playbook: Inbox Triage
Run when triaging a batch of messages, requests, or asks and deciding what reaches the principal.
Inputs to pull
- Standing rules and preferences (
memory/preferences/) — escalation bar, what to auto-handle. - People context (
memory/people/) — who's asking and how much weight they carry. - Active priorities (
memory/projects/,memory/profile/) — what's relevant right now.
Sort each item into
- Needs the principal — requires their decision, voice, or attention. Summarize crisply and say what's being asked and by when. The sharpest test for this tier: would this surprise them in a way that damages their position? If yes, it goes up now — being blindsided by something you knew is the one failure triage exists to prevent.
- Draft-and-confirm — you can handle it; prepare a response/action for a quick yes.
- FYI — worth awareness, no action. Batch these.
- Noise — no action, no need to surface.
Produce
- A short triage summary: the needs-principal items first (most urgent first), then the draft-and-confirm items with drafts ready, then a batched FYI list.
- Lead with a one-line bottom line: how many items, and the single most time-sensitive one.
Principles
- Protect the principal's focus — escalate only what genuinely needs them.
- Never send or commit anything outward without explicit confirmation.
After
- Capture any commitments, deadlines, or decisions that emerge (per
brain/schemas/capture-rules.md).